Shipping & returns
Dispatch
Orders are packed and sent within two working days. You get an email when yours goes out.
Where we ship
Spain and mainland EU, plus the UK, US and Canada. Delivery is typically 2–3 working days in Spain, 4–8 elsewhere.
Cost
Flat €4.95. Free on orders over €50.
The seal
Every jar is closed with a numbered hygiene seal. The number identifies your jar and appears in your dispatch email.
If you change your mind: 14 days
You have 14 calendar days from delivery to withdraw, without giving a reason and without penalty. Use the model withdrawal form or simply write to info@jarsofmystery.com; we confirm receipt and send you the return address. Return postage is on you, unless the jar arrived damaged or wrong. We may hold the refund until the jar reaches us or until you send proof that you posted it. We refund to the same payment method, at no cost to you.
If the seal is intact
Full refund: the price of the jar and the standard delivery you paid when you ordered.
If the seal is broken
Your right of withdrawal still stands — nothing here takes it away. What changes is the amount. Every product page states how many pieces the jar holds, which categories they belong to and what they are made of, and shows photographs. That is enough to establish the nature and characteristics of what you are buying without opening the jar: breaking the seal is not needed to check it, and goes beyond what is necessary. Opening it destroys the one characteristic that makes a mystery jar this product — the sealed, undisclosed selection — and the pieces are no longer unhandled. So if you withdraw with the seal broken, we deduct the diminished value from the refund, as provided by article 108.2 of Spanish Royal Legislative Decree 1/2007. On an opened jar that diminished value can amount to the full price, in which case the refund is zero. We will tell you in writing, with the amount and the reason, before we settle it. Separately, any earrings in the jar are for pierced ears: once the hygiene seal is broken those pieces cannot be returned for hygiene reasons (article 103.e).
If it arrived broken, incomplete or wrong
That is not withdrawal — it is a conformity defect and it goes down a different road, at no cost to you. Photograph it and write to info@jarsofmystery.com. We replace the piece, replace the jar, or refund — your choice. As these are second-hand goods, the conformity guarantee runs for one year from delivery, under article 120.1.
Complaints
We hold the official complaint forms of the Generalitat de Catalunya. Ask for them at info@jarsofmystery.com and we send them the same day.